This page explains cancellation matters as they relate to skymobiles.online. Because we do not sell Sky Mobile services directly and process no orders ourselves, cancellation matters are handled entirely by Sky UK Limited.
If you have taken up a Sky Mobile plan — whether or not you first compared it on this site — any cancellation must be handled directly with Sky UK Limited via the My Sky app, Sky's official website, or Sky's customer service team. We have no ability to cancel, pause, or amend any Sky account on your behalf.
Under UK consumer law, you may be entitled to a statutory cooling-off period (typically 14 days) after entering a new contract with Sky, especially where arranged over the phone or online. The exact terms are set by Sky and should be confirmed at sign-up.
If you've previously contacted Sky Mobiles Online and wish to stop receiving follow-up communication, let us know via our Contact Us page and we will action this promptly.
Unsure whether a cancellation matter should go through us or Sky? Call +44 800 652 1784 and we'll point you in the right direction.