We take feedback and complaints about skymobiles.online and the guidance we provide seriously. This page explains how to raise a concern with us, and how to escalate a complaint about your actual Sky Mobile service, which must go through Sky directly.
If you believe information on this site is inaccurate or misleading, or have any concern about how we've handled your enquiry, contact us via Contact@skymobiles.online or call +44 800 652 1784. We aim to acknowledge complaints within 5 working days and provide a full response within 14 working days.
If you're not satisfied with our initial response, you may request escalation to a senior member of our team for further review, with a final response provided within a further 14 working days.
If your complaint relates to your actual Sky Mobile service — billing errors, service faults, or coverage issues — this must be raised directly with Sky UK Limited via the My Sky app or Sky's official website. We have no authority to investigate or resolve disputes relating to your live Sky account.
If a complaint relating to Sky's own service cannot be resolved directly with Sky, UK telecoms customers may be entitled to refer unresolved disputes to an independent Alternative Dispute Resolution (ADR) scheme, details of which Sky can provide.
To raise a complaint with us, please use our Contact Us page or call +44 800 652 1784.